Legal

Refund Policy

How MayaPDF handles refunds for Free, Pro Annual, and Lifetime BYOS. Separate from the Cancellation Policy.

Policy version: 2026-09-29-draft · Draft — OWNER_LEGAL_APPROVAL_REQUIRED

1. Scope

Draft — not a final public legal commitment until OA-LEGAL approval (OWNER_LEGAL_APPROVAL_REQUIRED).

This Refund Policy covers payments collected for MayaPDF web plans: Free (no charge), Pro Annual, and Lifetime BYOS. It does not cover third-party Google Drive, Dropbox, or other provider fees.

2. Free / trial

The Free trial and Free tier have no purchase price. There is nothing to refund for Free signup alone.

3. Pro Annual

Draft window For a verified Pro Annual purchase, a full refund may be requested within 7 days of the first payment for that licence year, subject to exclusions below. MayaPDF currently uses one-time annual Cashfree checkout (INR); there is no silent auto-renewal charge without a customer-initiated checkout.

4. Lifetime BYOS

Draft window Lifetime BYOS is a one-time purchase. A refund request within 7 days of verified payment may be reviewed if BYOS connectors were unavailable due to MayaPDF fault. Provider outages, revoked OAuth connections, or third-party policy changes are not automatic refund grounds.

5. Duplicate payment

Duplicate or erroneous charges for the same order reference are refunded in full after verification.

6. Technical-failure review

If MayaPDF cannot deliver the purchased web entitlement for a verified payment due to a confirmed platform failure, we will restore access or refund at our discretion after investigation.

7. Exclusions

  • Requests outside the draft window, except where required by applicable law.
  • Substantial use of paid tools after purchase (case-by-case).
  • Third-party storage or AI/API fees.
  • Chargebacks pursued in parallel without contacting support first may delay resolution.

8. How to request

Email maya@maya123.com from your registered address with the payment/order reference. Do not send passwords, card numbers, or OAuth tokens.

9. Processing timeline

Draft Approved refunds are initiated to the original payment method within 5–7 business days via Cashfree; bank posting times vary.

10. Effect on entitlement

An approved refund may suspend or revoke the related paid entitlement according to the commercial ledger. Free-tier document access rules continue to apply.

11. Legal rights

Nothing in this draft limits non-waivable consumer rights under applicable law. Final wording requires owner/legal approval.

Related

See also the separate Cancellation Policy.